Privacy policy

1. Introduction
We at Pill Save Pharmacy respect your privacy and are committed to protecting your personal data and health information in accordance with applicable laws and regulations (including, where applicable, the U.S. Health Insurance Portability and Accountability Act (“HIPAA”) and other data-protection laws). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place orders, transfer prescriptions, or otherwise interact with us.

2. Scope
This policy applies to all individuals who visit our website, place an order, register or create an account, request services, or otherwise interact with us (collectively, “you” or “your”). It covers personal data and, where applicable, protected health information (“PHI”).
We operate in jurisdictions where we dispense medications and offer pharmacy services; we comply with all applicable laws in each applicable jurisdiction.
This policy is publicly accessible on our website.

Products Sold (OTC Only)
Pill Save Pharmacy’s online store is intended for the sale of over-the-counter (OTC) products only. We do not sell or dispense prescription medications through the website checkout. Any prescription-related services referenced on our site (such as prescription transfers or refills) are handled through our pharmacy services workflow and subject to applicable pharmacy laws and verification requirements.

3. Information We Collect
We may collect the following categories of information:

  • Contact and identity information: name, date of birth, mailing address, email address, phone number.
  • Prescription and health information: medications you request, dosage, prescribing practitioner, prescription number, medication history, allergies, other relevant health information you supply or that we obtain as part of fulfilling your prescription service.
  • Payment and billing information: credit/debit card information, bank account information (where applicable), billing address, transaction history.
  • Account and website usage information: login credentials (if you create an account), IP address, browser type, device identifier, pages visited, search history, cookies, and other analytics data.
  • Communications: records of your communications with us (via email, phone, chat, or other means) and related metadata.

We collect this information when you: place an order; request a prescription refill or transfer; create an account; communicate with us; visit our website; or otherwise interact with our services.

4. How We Use Your Information
We use your information for the following purposes:

  • To process and fulfill your prescription orders or other pharmacy services.
  • To communicate with you (e.g., order status, delivery notifications, reminders, customer service).
  • To maintain and service your account, including verifying identity and billing.
  • To comply with legal and regulatory requirements (e.g., pharmacy record-keeping, controlled substance regulations).
  • To improve or personalize our website and service offerings, including analytics and marketing (where you have given consent).
  • To detect and prevent fraud, misuse, and security incidents.
  • For any other purpose to which you consent.

5. Sharing and Disclosure of Information
We will not share your personal or health information except in the circumstances described below:

  • With your prescribing practitioner or other healthcare providers as necessary to process your prescription and provide pharmacy services.
  • With third-party service providers (e.g., payment processors, delivery couriers, IT/hosting providers) who assist us in providing services and are bound by contractual confidentiality and data-protection obligations.
  • With governmental, regulatory or law-enforcement authorities when required by law or to respond to valid legal requests.
  • In connection with a merger, acquisition, or other change in our corporate structure, provided that the acquiring entity agrees to protect your information in accordance with this Policy.
  • With your explicit consent (which may be revoked) for other uses.

6. Data Security and Transmission
We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your information. This includes using Secure Socket Layer (SSL) or equivalent encryption when transmitting sensitive information over the Internet.
Access to your information is limited to those employees, agents or contractors who need it to operate, develop or improve our services. We require that third-party service providers implement equivalent safeguards.

7. Data Retention
We retain your personal and health information only for as long as necessary to fulfil the purposes described in this Policy, to comply with legal and regulatory obligations (such as pharmacy record-keeping requirements), and to enforce our rights. When the data is no longer needed, we will delete or anonymize it.

8. Your Rights and Choices
Depending on the jurisdiction, you may have certain rights with respect to your information, such as:

  • The right to access, correct, update or delete your personal information.
  • The right to withdraw your consent for certain uses (e.g., marketing communications).
  • The right to object to or restrict certain processing.
  • The right to receive a portable copy of your personal information in a structured, commonly used format.
  • If you are located in certain jurisdictions (e.g., EU, UK, California), additional rights may apply.

To exercise your rights or ask questions, you may contact us at the email or phone number provided in the “Contact Us” section below.

9. Cookies and Tracking
We use cookies, web beacons, analytics tools and similar tracking technologies to collect usage and device information to enable and improve our services.
You may typically disable cookies via your browser settings; however, this may affect your ability to use certain features of our website.

10. International Transfers
If your data is transferred to, stored, or processed in a country other than your home country, we will implement safeguards required by applicable law, such as binding corporate rules, standard contractual clauses, or other lawful mechanisms. By providing your information or using our services, you consent to such transfers.

11. Children’s Information
Our services are not directed to children under the age of 13 (or such higher age as may be required under local law). We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected information from a child under 13, we will delete it as soon as practicable.

12. SMS

Mobile opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. 

SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
 
Types of SMS Communications:
If you have consented to receive text messages from Pill Save Pharmacy, you may receive messages related to the following:
Conversation external
Conversation between employees


Example: "Hello, this is a friendly reminder to pick up your prescription from our store at Arroyo Grande on 12/30/2025 at 4:00 pm. You can reply STOP to opt out of SMS messaging from Pill Save Pharmacy at any time."
 
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week related to your prescriptions, billings, etc..
 
Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
 
Potential Fees for SMS Messaging: 
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
 
Opt-In Method:
You may opt in to receive SMS messages from Pill Save Pharmacy in the following way:
Verbally, during a conversation
 
 
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
 
Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@pillsavepharmacy.com
 
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.


Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary.

13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on our website and indicate the date of the most recent revision. We encourage you to review this Policy regularly.

14. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or our data-processing practices, please contact us at:

Pill Save Pharmacy
1516 W Branch St, Arroyo Grande, CA 93420
Phone:  805-303-3646
Email: info@pillsavepharmacy.com